Modelling the principles of Excellence

Baldrige’s Business Excellence & the Constructing Excellence 5-4-7 Model

The Fundamentals

  • Examples of what ‘Excellent Organisations’ are doing in NZ
  • Common drivers of change applied to NZ construction, key issues to address
  • Case studies, the 5-4-7 model in action

What am I going to learn?

  • Understand business as a management system and how its various components interact.
  • Demonstrate an understanding of what ‘Excellence’ comprises (in both generic organisations and specific industry projects) and be able to cite examples from their own experience.
  • Have an overview of effective models and how they can be used to assist organisations to diagnose their effectiveness.
  • Describe the 5-4-7 model and how it can assist to develop excellence.
  • Demonstrate an application of both models in order to carry out a broad analysis of the Strengths, Weaknesses, Opportunities and Threats of an organisation.



Amanda Warren, Partner of Constructing Excellence NZ

Amanda is an experienced Consultant who is passionate about industry performance. She has delivered successful outcomes on a wide range of change programmes both in UK and New Zealand. She has been in NZ since 2004 and during this time she has consulted to many major organisations including, NZTA, MBIE, AT, ANZ Bank, Naylor Love, Arrow International, Fletcher Construction.

Amanda is currently Industry Chair of the Lean Construction Institute, LCI and is a leading expert in Lean Construction and Last Planner. She is also an expert in Benchmarking and runs the CCG National Benchmarking Programme.


For more information, or to discuss a customised in-house training programme, please contact us, on

Constructing Excellence training courses, workshops and events may be considered for contributing to a recognised Continuing Professional Development (CPD) scheme as part of personal development. Participants should check their individual scheme requirements.