Play your part in the benchmarking of the NZ construction industry and continuously improve your business at the same time!

 

The problem

“You can’t improve what you don’t measure”.

Stop and think for 2 minutes… What aspects of your organisation might you want to measure and improve? Why?

Clients often don’t look at what percentage of their projects are completed on time or to budget.

It seems so basic but most organisations don’t do this!

  • How can you improve your business if you don’t know how your business is performing?
  • How do you compare your business or projects to other businesses or projects?
  • How do your Health Authority projects perform against Education or Roading Authority projects?

Contractors traditionally have a bad reputation for customer service.

To improve your customer service you need to know how to measure it, how to deal with it, and how to respond and improve it.

The 3 fundamental elements

This course provides you and your business with a series of tools that show you how to change your behaviour to get the results you desire. These fundamental elements are:

1: How to deliver a Performance Management System that gives results

Often people come up with KPIs that can be easily measured but are not necessarily going to result in business performance improvement. Selecting KPIs suitable for your business is the first step towards success.

2: How to draw a line in the sand and understand where you are now

Benchmarking is critical to do before any improvements can be made. It is the very first thing that should be done before you undertake any performance improvement activities.
 
We give you the 7-step benchmarking process that will set your project or business up against national and international performance benchmarks. This gives you a baseline for your continuous improvement programme. (Thinking strategically and involving your stakeholders is needed.)
 
3: How to deliver a continuous improvement programme based on results from measurement/benchmarking process
 

For more information, or to discuss a customised in-house training programme, please contact us, on events@constructing.co.nz

Constructing Excellence training courses, workshops and events may be considered for contributing to a recognised Continuing Professional Development (CPD) scheme as part of personal development. Participants should check their individual scheme requirements.